Frequently Asked Questions
Looking for more information before arranging a delivery? Our FAQs answer common questions about our courier services, booking process, pricing, coverage and how we handle your consignment. We have kept the answers clear and practical so you can quickly find the information you need.
About Our Courier Services
What Courier Services Do You Offer?
We provide same day courier services, commercial deliveries, B2B logistics, pallet deliveries, next day delivery and specified time delivery options. Our services can support one-off urgent consignments as well as planned and repeat business transport. You can explore our courier services for more information.
Do You Offer Same Day Courier Services?
Yes. We provide same day courier services for urgent consignments. Availability and collection times depend on your collection location, destination, job requirements and our current availability, so contact us with the details of your delivery for confirmation.
Do You Provide Commercial Deliveries?
Yes. We provide commercial courier services for businesses requiring urgent, scheduled or repeat transport. This can include stock, supplies, documents, commercial goods and other business-critical consignments.
Can You Help With Regular B2B Logistics?
Yes. Our B2B logistics service can support businesses requiring one-off consignments, repeat routes, planned transport and ongoing logistics support. We work with businesses such as manufacturers, suppliers, engineering firms and other commercial organisations.
Do You Handle Pallet Deliveries?
Yes. We provide pallet delivery support for larger commercial consignments. Suitability depends on factors such as the pallet dimensions, approximate weight, route, access requirements and delivery timeframe, so please provide these details when requesting a quote.
Do You Work With Both Businesses And Individuals?
Yes. We can support both businesses and individual customers, depending on the delivery requirements. Our main services include urgent courier work, commercial transport, logistics support and larger consignments.
What Types Of Goods Can You Transport?
We transport a range of consignments including parcels, documents, commercial stock, manufacturing components, engineering parts and palletised goods. If your item has unusual dimensions, handling requirements or other special considerations, please tell us when you enquire so we can confirm whether we can transport it safely.
Quotes, Pricing And Booking
How Do I Book A Courier?
You can start by calling us, emailing us or completing the enquiry form on our contact page. Tell us what needs collecting, where it is going and when it needs to arrive, and we can discuss the appropriate service and provide a quote.
What Information Do You Need To Provide A Quote?
Please provide the collection and delivery locations or postcodes, required date and timeframe, type of goods, number of items, dimensions, approximate weight and any relevant access or handling requirements. Providing accurate information helps us recommend the right transport option and quote more accurately.
How Much Does A Courier Delivery Cost?
Prices vary depending on the vehicle required, distance, urgency, collection and delivery requirements and other job-specific factors. We publish guide rates on our courier pricing page, but you should contact us for an accurate quote for your particular delivery.
How Quickly Can You Collect An Urgent Delivery?
Collection times depend on your location, destination, delivery details and current availability. For an urgent job, call us directly or provide your collection postcode and required timeframe through our contact page so we can confirm what is possible.
Can I Arrange Regular Or Repeat Deliveries?
Yes. We can discuss repeat commercial runs, ongoing B2B logistics and regular transport requirements. Let us know the route, frequency, approximate consignment details and timing requirements so we can discuss a suitable arrangement.
Can I Arrange A Delivery For A Specific Time?
Yes. Specified time deliveries are available for consignments that need to arrive at a particular time. Availability will depend on the journey and requirements, so please provide the required collection and delivery times when requesting your quote.
Coverage, Tracking And Delivery
Which Areas Do You Cover?
We are based in the Poole and Dorset area and support collections and deliveries across the UK mainland. Local areas served include Poole and communities across wider Dorset. You can view more information on our areas we serve page.
Do You Deliver Outside Dorset?
Yes. Although we operate from Dorset, we provide courier and transport services across the UK mainland. Contact us with your collection and destination details so we can confirm the appropriate service.
Are Deliveries Tracked?
Yes. Our services include tracking to help keep you informed during the delivery journey. Proof of delivery is also provided once the consignment has been completed.
Trust, Insurance And Availability
Are My Goods Insured During Transport?
Yes. Our courier services include goods in transit insurance and hire and reward insurance. If you have a particularly high-value or unusual consignment, please provide the relevant details before booking so the appropriate requirements can be checked.
How Much Courier Experience Do You Have?
A 2 B Direct Couriers is led by Paul Warrell, who has more than 10 years of hands-on experience in the delivery and logistics industry. Our approach is centred on reliability, punctuality and clear communication. You can learn more on our About Us page.
What Are Your Opening Hours?
Our opening hours are Monday to Friday from 7am to 8pm, Saturday from 8am to 8pm and Sunday closed. If your requirement is urgent, calling us during our opening hours is usually the quickest way to discuss availability.
Payments, Changes And Policies
What Payment Methods Do You Accept?
We accept cash on delivery or collection, bank transfers, and credit or debit card payments.
Can I Change Or Cancel A Delivery After Booking?
Yes. You can change or cancel your delivery up to one hour before the scheduled collection time. If your plans change, please contact us as soon as possible so we can update your booking.
Can’t Find The Answer You Need?
Every delivery is different, so you may have a question that is not covered above. If you need help choosing a service, checking availability or arranging a quote, tell us what needs moving, where it needs to go and when it needs to arrive. We will help you understand the most suitable next step without unnecessary complication.